Technical FAQ
Find answers to the most common technical questions.
 

How do I save and send my photo?

What software applications do you support?

What about my fonts?

What size do I send?

What disks do you accept?

Where do I send my files?


How do I save and send my photo?

  • Photos must be saved with a resolution of 225-300 dpi. (Not 72dpi)
  • If scanning, scan at 150-175 lines per inch (LPI)
  • Photos must be saved to the size (or bigger) of the final printed product. (H x W)
  • Color format should be CMYK. (Not RGB or INDEXED)
  • File formats accepted are .TIF, .BMP, .EPS, .PICT, .JPG
  • NOTE: Images from websites and email signatures do not usually print well.
  • E-Mail or send Disk to color Tech.
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What software applications do you support?


Quark XPress (up to version 7.0)
  • All colors must be CMYK percentages. (Please convert all spot, custom and Pantone colors to CMYK percentages unless you have been quoted otherwise.)
  • Include all images and fonts along with Quark document.
  • All picture boxes must not have background set to none, unless it is Vector or or EPS with a clipping path.
  • Macintosh and Windows Quark files accepted.
Adobe Photoshop (up to version CS3)
  • Color mode must be CMYK format.
  • File formats accepted are .TIF, .JPG, .BMP, .EPS, .PICT (No .GIF or .PNG files)
  • Save layered files with text layers and rasterized text layers.
  • If you have an image with a clipping path save as an EPS.
Adobe Illustrator (up to version CS3)
  • All colors must be CMYK percentages. (Please convert all spot, custom and Pantone colors to CMYK percentages unless you have been quoted otherwise.)
  • Convert all type to OUTLINES.
  • Try to include any placed files separately from artwork. (Embedded files are a lot more troublesome to work with.)
  • Save as Illustrator EPS format.
Microsoft Word
  • Send for text information only. No embedded graphics.
WordPerfect
  • Send for text information only. No embedded graphics.
FILES NOT ACCEPTED
  • Adobe Pagemaker
  • Microsoft Publisher
  • Corel Draw
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What about my fonts?


MACINTOSH:
  • You must provide all Macintosh screen and printer fonts that have been used.
  • Include any font used by a graphic not converted to outlines.
PC/WINDOWS:
  • Please do not send PC/Windows fonts.
  • Provide names of fonts used.
  • We have only limited access to PC fonts so some or all fonts may have to be substituted.
  • Provide sample of artwork for us to be able to match fonts if needed.
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What size do I send?

PHOTOS:
  • Photos must be saved with a resolution of 225-300 dpi. (Not 72dpi)
  • Photos must be saved to the size (or bigger) of the final printed product. (H x W ie. 2" tall)
DOCUMENTS:
  • Send at actual size. (ie. Business Card 3.5" x 2")
  • Provide files only 1up.
  • Keep all type and artwork 1/8" (.125") inside all edges for margins.
  • For bleeds, extend art at least 1/16" (.062") on all sides. 1/8" (.125") preferred.
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What disks do you accept?

  • You can mail or courier Mac or PC disks to us.
  • We accept:
  • CD ROM / DVD ROM
  • Jump Drives
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Where do I send my files?

  • You can E-Mail files here or mail/courier artwork and disks to us at:
  • Colour Tech Marketing Inc.
    356 Sonwil Dr.
    Buffalo, NY 14225
    Attn: Order Department

Questions?

  • Phone us at 800-939-2520 or
  • 716-206-0473
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